Case Studies

Case Study 2

General Project Scope

A major OEM via our largest client provided KM Consult Services with an opportunity to be an exclusive partner for managed deployment services across EMEA.

The end client required travelling deployment teams to achieve process consistency across an extensive and broad geographic coverage, circa 5000 unit deployment across 36 countries within aggressive timescales.

KM Consult Services provided the required group of technicians with the right skills sets and appropriate skills, experience and language capabilities enabling us to exceed the client’s service expectations. The complex scheduling was co-managed by KM Consult Services. We provided daily real-time updates and visibility to meet all SLA requirements, reporting on key metrics and management of end user escalations.

Results

Most importantly, for our client and their end client, they have maintained their ability to provide tier one service across all geographies to support a complex deployment project at a competitive price point.

KM Consult Services lowered our client’s cost structure for remote geographic service coverage while allowing our client to focus on their core business.
Worldwide TechServices provided a high level of customer experience ratings at a cost and service level agreement that has allowed the partnership between the three companies to flourish and has resulted in additional business for our client.

A client testimonial statement:

“Our relationship with KM Consult Services is stable and strong. They are committed to providing sustained satisfactory delivery in all areas we engage them in. Our regular delivery reviews show their delivery consistently meets or exceeds targets, and they are willing to entertain new ways of delivery when warranted.”