Our largest client is a global leader in delivering technology services and solutions to the world’s most demanding clients. They provide infrastructure support and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.
General Project Scope
KM Consult Services have a long and well established relationship with this client and are recognized as their most flexible EMEA partner having worked on multiple engagements over the years including large scale deployments and technical resource support for their largest clients and their end customers within a variety of sectors and industries.
Results and Outcomes
In line with initial key objectives the KM Consult Services solution resulted in:
- Cost & efficiency gains;
- Consistent quality of service delivery;
- Scaling of IT costs proportionally to change
Essentially KM Consult Services resolve any issues quickly, we provide end-to-end, proactive support, including fast, direct access to our technicians. The result? Faster problem resolution and successful engagements in keeping with stringent SLA’s